Meet Our Staff
Management
Noah Luckiesh
General Sales Manager
Mark Bechler
Sales Manager
Mitch Darrow
General Manager
Jordan Seagren
Service Manager
Shane Bode
Used Car Director
Sales
Matthew Buettner
Salesperson
Heather Gagliano
Salesperson
Klinton Stoffel
Sales Consultant
Ashton Anderson
Sales Consultant
Abdel Montoya-Ardon
Sales Consultant
Joe Falconer
Sales
Mason Marble
Sales
Brandon Ritchey
Sales
Brandon Rivera
Sales
Noah Steiner
Sales
Service
Rob Martin
Service advisor
Abigail Lundberg
Service Advisor
JEREMIAH PFLUGER
SERVICE ADVISOR
Seth A Tearney
Service Advisor
Nicholas Pastorelli
Service Advisor
Finance
Cole Lutz
Finance Manager
Janessa Rios
Finance Manager
Administration
Jessica Zurn
Admin
Frymark Danielle
CASHIER
ellisha donath
Admin
Kim Van Ourkerk
Office Manager
Rod Winklepleck
Corporate Director of Sales
Parts
Ryan Knepprath
PARTS
Nick Inman
PARTS MANAGER
Brandon Vetter
parts
Rob Martin
Service advisor
Aug 29, 2026
Repair was done quickly and at the stated price.
Repair was done quickly and at the stated price. Waiting room is comfortable and clean.
Jun 11, 2026
Service was very good if the "fix" holds.
Service was very good if the "fix" holds. Biggest complaint about the dealer is there is almost ever no new cars to view and drive. Color, models, etc. Other dealers along the street have many new cars to view and drive. But not Darrow Toyota. That's it.
Jun 11, 2026
Great service polite explanation was provided service was
Great service polite explanation was provided service was fast I would recommend Russ Darrow Toyota
Jun 02, 2026
We always have good service and Rob was excellent in
We always have good service and Rob was excellent in helping to solve our issue.
May 12, 2026
The dealership has a great floor plan easy for customers
The dealership has a great floor plan easy for customers to find a various departments that they need. The customer lounge is very comfortable and is always very clean. Actually the whole facility is very clean. There is always an employee around to ask a question if needed.
Cole Lutz
Finance Manager
Sep 16, 2026
Been dealing with them for about 13 years or so and only
Been dealing with them for about 13 years or so and only had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue.
Aug 01, 2026
I enjoyed working with Clinton and Cole.
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out.
Jul 16, 2026
I had repairs done to my vehicle and was then presented
I had repairs done to my vehicle and was then presented with a great offer from the dealership to purchase my vehicle. Cole took care of everything seamlessly and as always, has great customer rapport.
Jun 11, 2026
From start to finish, my car buying experience was
From start to finish, my car buying experience was absolutely fantastic! Noah and Matt were incredibly easy to get in touch with, responsive, and genuinely helpful every step of the way. They made our visit feel comfortable and stress-free, never pushy, and really took the time to understand exactly what we needed. Cole in finance was just as great to work with—he made that part of the process smooth, straightforward, and easy to understand. He took the time to walk us through everything and made sure we felt confident in all the details. What stood out most was how seamless everything felt—they didn’t miss a beat. Every question was answered, every detail was handled, and we felt confident throughout the entire process. It’s clear this team cares about their customers and takes pride in what they do. I would highly recommend working with Noah, Matt, and Cole to anyone looking for a smooth, enjoyable car buying experience!
Jun 04, 2026
Great salesman ship , great experience, kept me informed
Great salesman ship , great experience, kept me informed every step of the way and made sure the work was done quickly and correctly , completely transparent
Abigail Lundberg
Service Advisor
Sep 16, 2026
Been dealing with them for about 13 years or so and only
Been dealing with them for about 13 years or so and only had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue.
Jan 30, 2026
I have mixed reviews about this place.
I have mixed reviews about this place.I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as there's no supervision, guiding them on how to act professional in front of customers. I've expressed this to other employees supposedly those over those individualsa couple of times but not seen any changes in the multiple times i've been there. Roughhousing and playing on their phones.It doesn't make me want them working on my car. As well as climbing into my car, all greasy with nothing to protect my seats.
Jan 28, 2026
I came in without an appointment and they took care of
I came in without an appointment and they took care of me. We just moved here from Texas and are glad for the good service.
Dec 04, 2025
Ask for a good car.
Ask for a good car. Got it perfectly mastered. The interaction with dealership was superb.
Nov 26, 2025
Very friendly and communicative Everyone was thorough and
Very friendly and communicative Everyone was thorough and the waiting room was clean and nice
JEREMIAH PFLUGER
SERVICE ADVISOR
Jul 18, 2026
Always get me in fast and efficiently great work done.
Always get me in fast and efficiently great work done.every time. Service and sales team always pleasant and helpful.
Jul 01, 2026
Service was preformed on schedule and the 2 man team made
Service was preformed on schedule and the 2 man team made short work of the oil change and tire rotation. Great job.
Jun 18, 2026
I've worked with Jeremiah many times with my 2 RAV4s and
I've worked with Jeremiah many times with my 2 RAV4s and he is always nice and helpful
Jun 17, 2026
Excellent service!
Excellent service! Great communication, would definitely recommend to family and friends. Will be looking to Russ Darrow when we are in the market for a new vehicle.
Jun 14, 2026
Jeremiah helped get the correct parts for my scheduled
Jeremiah helped get the correct parts for my scheduled Toyota recall, delivered the next day.
Noah Luckiesh
General Sales Manager
Jul 29, 2026
Informative and easy to deal with Everything was
Informative and easy to deal with Everything was explained and all questions were answered to my satisfaction
Jul 19, 2026
Heather went above and beyond to make the transaction as
Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it. Heather is the reason why we will come back when it’s time to get a new vehicle again!!
Jul 19, 2026
Klinton was great to work with!
Klinton was great to work with! Very friendly and prompt. Finance people also friendly and pleasant
Jun 24, 2026
Everyone did what they could to get me in the vehicle I
Everyone did what they could to get me in the vehicle I wanted! Awesome experience!
Jun 18, 2026
Easy to communicate with, good customer service Great
Easy to communicate with, good customer service Great experience from start to pick up. Abdel was easy to work with and Janessa made the closing smooth and easy!!
Seth A Tearney
Service Advisor
Sep 29, 2026
The oil change went really quick while I was watching
The oil change went really quick while I was watching them do it the service people made it take over an hour which didn't set well with my wife
Sep 16, 2026
Been dealing with them for about 13 years or so and only
Been dealing with them for about 13 years or so and only had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue.
Jul 27, 2026
Always friendly and helpful, clean area and courteous
Always friendly and helpful, clean area and courteous staff made a good experience. Thank you
Jul 18, 2026
Always get me in fast and efficiently great work done.
Always get me in fast and efficiently great work done.every time. Service and sales team always pleasant and helpful.
May 21, 2026
I have always had a very good experience at Russ Darrow
I have always had a very good experience at Russ Darrow West Bend service center.
Matthew Buettner
Salesperson
Jun 18, 2026
I had a super duper extra special great great great great
I had a super duper extra special great great great great great great buying experience.
Jun 13, 2026
The dealership was friendly and welcoming.
The dealership was friendly and welcoming. One, two, three, four, five, six, seven, and eight.
Jun 11, 2026
From start to finish, my car buying experience was
From start to finish, my car buying experience was absolutely fantastic! Noah and Matt were incredibly easy to get in touch with, responsive, and genuinely helpful every step of the way. They made our visit feel comfortable and stress-free, never pushy, and really took the time to understand exactly what we needed. Cole in finance was just as great to work with—he made that part of the process smooth, straightforward, and easy to understand. He took the time to walk us through everything and made sure we felt confident in all the details. What stood out most was how seamless everything felt—they didn’t miss a beat. Every question was answered, every detail was handled, and we felt confident throughout the entire process. It’s clear this team cares about their customers and takes pride in what they do. I would highly recommend working with Noah, Matt, and Cole to anyone looking for a smooth, enjoyable car buying experience!
May 15, 2026
Great service, friendly staff, clean and organized show
Great service, friendly staff, clean and organized show room. No high pressure sales tactics or unnecessary products pushed.
May 13, 2026
Amazing customer service while welcoming and
Amazing customer service while welcoming and knowledgeable. I would highly recommend them for someone shopping vehicles.
Mark Bechler
Sales Manager
Aug 01, 2026
I enjoyed working with Clinton and Cole.
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out.
Jul 20, 2026
Great, a pleasant experience!
Great, a pleasant experience! I am a man of few words. What else can I say?
Jun 02, 2026
Abdel Montoya-Ardon was knowledgeable and provided a no
Abdel Montoya-Ardon was knowledgeable and provided a no pressure experience which I greatly appreciated. Mark Bechler never met me. I was offered an extended warranty package a few too many times.
May 05, 2026
Very quick customer service, made buying my car very
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships
May 02, 2026
I had a good experience , I am very busy and don't have
I had a good experience , I am very busy and don't have time to waste. The purchase was efficient and staff was great!
Heather Gagliano
Salesperson
Jul 19, 2026
Heather went above and beyond to make the transaction as
Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it. Heather is the reason why we will come back when it’s time to get a new vehicle again!!
Jun 21, 2026
Everything about the process went smoothly.
Everything about the process went smoothly. It was as stress free as buying a car can be.
Jun 16, 2026
Heather and Janessa were lovely to work with!
Heather and Janessa were lovely to work with! I would absolutely buy from them again.
May 28, 2026
Very nice and helpful I will come here for my next car Ok
Very nice and helpful I will come here for my next car Ok Enough already
Apr 16, 2026
I want to say how disappointed I was in the process of
I want to say how disappointed I was in the process of getting my car from you. I did call and left a voicemail asking the manager to call me to talk to him about my experience. I want to start with the fact the we have not purchased a new vehicle for well over 10 years. It is quite obvious that in that time things have changed a lot. We had found the car online and set up an appointment with heather to look at the vehicle. The price as well as car information was all online. We got to the dealership, test drove the vehicle and decide to purchase the car.There were no stickers with the purchase price on the car so I assumed it was the price that i saw online that morning was the cost of the car. I was under the impression that the price online what the price I would be paying. When Heather showed me the balance due it didn’t seem that what was online and the total she gave me was correct. When I questioned she told me the cost of the car was $21, 973. When I was looking at the car the cost was $21,793 ( I believe that’s what is was). When I questioned her she said that the cost was $21973. I showed her what I had on my phone and she told me that the price went up since the car had been detailed. Again, it has been a long time since I purchased a car but I can’t believe that is how you do business. To add to my frustration I confirmed that there were 2 key fobs and she just looked at me and said no. Only one. It is going to cost me $250.00 to get a second one. I know that at anytime we could have ended the transaction, and am upset that I didn’t make someone explain to me how you can just randomly change the price of your used vehicles. Heather wasn’t rude, but it seemed that she didn’t care one way or another. She acted offended when I showed her the price was different that I had online than she had I’m not sure if this is how your dealership is. run, but I was very disappointed in the entire process. I will tell you that I don’t believe I would come back your dealership.
Nicholas Pastorelli
Service Advisor
Aug 29, 2026
Repair was done quickly and at the stated price.
Repair was done quickly and at the stated price. Waiting room is comfortable and clean.
Jul 19, 2026
Every thing went smoothly.
Every thing went smoothly. Very friendly and efficient. Appreciated the phone call and text when done.
Jul 18, 2026
Always get me in fast and efficiently great work done.
Always get me in fast and efficiently great work done.every time. Service and sales team always pleasant and helpful.
Jul 16, 2026
I had repairs done to my vehicle and was then presented
I had repairs done to my vehicle and was then presented with a great offer from the dealership to purchase my vehicle. Cole took care of everything seamlessly and as always, has great customer rapport.
Jun 02, 2026
They had problems getting parts so they gave us a free
They had problems getting parts so they gave us a free loaner which they didn't have to do
Ryan Knepprath
PARTS
May 05, 2026
Very quick customer service, made buying my car very
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships
May 02, 2026
Everyone at the dealership is nice.
Everyone at the dealership is nice. This time our report said no rust or any wear on the muffler area and we know that to be false as we can hear there is an issue with the muffler. The inspector missed it.
Mar 31, 2026
Professional, knowledgeable, completed in a reasonable
Professional, knowledgeable, completed in a reasonable timeframe. Would highly recommend . Great customer service quality product.
Sep 15, 2025
Great service work.
Great service work. The team was friendly and timely thought it was very busy. The only thing is my truck if lifter and afterwards when parked i could barely get my door open to get in with another car next to me
Sep 10, 2025
Oil changed but i have oil leak now Didn't leak before
Oil changed but i have oil leak now Didn't leak before oil change but now it leaks
Janessa Rios
Finance Manager
Aug 29, 2026
Repair was done quickly and at the stated price.
Repair was done quickly and at the stated price. Waiting room is comfortable and clean.
Jul 19, 2026
Heather went above and beyond to make the transaction as
Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it. Heather is the reason why we will come back when it’s time to get a new vehicle again!!
Jul 19, 2026
Klinton was great to work with!
Klinton was great to work with! Very friendly and prompt. Finance people also friendly and pleasant
Jun 18, 2026
I had a super duper extra special great great great great
I had a super duper extra special great great great great great great buying experience.
Jun 16, 2026
Heather and Janessa were lovely to work with!
Heather and Janessa were lovely to work with! I would absolutely buy from them again.
Klinton Stoffel
Sales Consultant
Sep 27, 2026
Klinton is easy to talk to, honest, no pressure, is a
Klinton is easy to talk to, honest, no pressure, is a great listener, and kind. We came back to him a month later to buy another vehicle without hesitation.
Aug 01, 2026
I enjoyed working with Clinton and Cole.
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out.
Jul 19, 2026
Klinton was great to work with!
Klinton was great to work with! Very friendly and prompt. Finance people also friendly and pleasant
Jun 01, 2026
Great, friendly, helpful!
Great, friendly, helpful! I’m happy with my experience & my new baby! Many thanks Klinton S. & team.
May 22, 2026
Ashton was extremely polite and worked with us by
Ashton was extremely polite and worked with us by answering all of our questions! He drove to our house to put on our plates and registration. Thank you Ashton!
Mitch Darrow
General Manager
May 13, 2026
Amazing customer service while welcoming and
Amazing customer service while welcoming and knowledgeable. I would highly recommend them for someone shopping vehicles.
May 05, 2026
Very quick customer service, made buying my car very
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships
Mar 22, 2026
We have purchased and leased many cars from Rissa Darrow.
We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future.
Jan 17, 2026
Russ Darrow is awesome!
Russ Darrow is awesome! Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different payment/financing options available. It was also cool to meet Mitch Darrow, the General Manager!
Dec 27, 2025
Worked out a great deal on a 2025 Toyota rav 4.
Worked out a great deal on a 2025 Toyota rav 4. Everyone at the dealership were very friendly and helpful
Nick Inman
PARTS MANAGER
May 12, 2026
The dealership has a great floor plan easy for customers
The dealership has a great floor plan easy for customers to find a various departments that they need. The customer lounge is very comfortable and is always very clean. Actually the whole facility is very clean. There is always an employee around to ask a question if needed.
May 05, 2026
Very quick customer service, made buying my car very
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships
Mar 31, 2026
Professional, knowledgeable, completed in a reasonable
Professional, knowledgeable, completed in a reasonable timeframe. Would highly recommend . Great customer service quality product.
Dec 11, 2025
Great and friendly service.
Great and friendly service. Been working with this dealership for many years. They really care for their customers.
Aug 10, 2025
Good people great service will continue to do businesses
Good people great service will continue to do businesses with this dealership and dealer group. Thks.
Ashton Anderson
Sales Consultant
Jun 04, 2026
Great salesman ship , great experience, kept me informed
Great salesman ship , great experience, kept me informed every step of the way and made sure the work was done quickly and correctly , completely transparent
May 22, 2026
Ashton was extremely polite and worked with us by
Ashton was extremely polite and worked with us by answering all of our questions! He drove to our house to put on our plates and registration. Thank you Ashton!
May 16, 2026
From the test drive to the delivery of my new Tacoma this
From the test drive to the delivery of my new Tacoma this dealership was great to work with. Would definitely recommend.
May 10, 2026
Everything went smooth Buying process was painless Have
Everything went smooth Buying process was painless Have to bring car back to get gps, Bluetooth setup
May 08, 2026
I would highly recommend this dealership.
I would highly recommend this dealership. They are very organized and accommodatiiong. Ashton was extremely helpful and communicated well. I would highly recommend them!
Brandon Vetter
parts
May 12, 2026
The dealership has a great floor plan easy for customers
The dealership has a great floor plan easy for customers to find a various departments that they need. The customer lounge is very comfortable and is always very clean. Actually the whole facility is very clean. There is always an employee around to ask a question if needed.
May 08, 2026
I would highly recommend this dealership.
I would highly recommend this dealership. They are very organized and accommodatiiong. Ashton was extremely helpful and communicated well. I would highly recommend them!
May 05, 2026
Very quick customer service, made buying my car very
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships
Mar 31, 2026
Professional, knowledgeable, completed in a reasonable
Professional, knowledgeable, completed in a reasonable timeframe. Would highly recommend . Great customer service quality product.
Aug 19, 2025
Always transparent, very friendly and pleasant to work
Always transparent, very friendly and pleasant to work with and able to get me in for service quickly.
Jordan Seagren
Service Manager
May 05, 2026
Very quick customer service, made buying my car very
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships
Jul 12, 2025
I am extremely satisfied with the service I received.
I am extremely satisfied with the service I received. They got the vehicle that I wanted to see there from another one, checked it out, & worked with me to get the financing done. Will always recommend & continue my business there!
Jul 03, 2025
They have taken care of me and my family for years.
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard.
May 02, 2025
Everything went fine.
Everything went fine. They wanted to replace a filter, the car is only two years old?
Apr 04, 2025
Very helpful and accommodating.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
Abdel Montoya-Ardon
Sales Consultant
Jun 02, 2026
I had a fantastic experience working with Abdel at Russ
I had a fantastic experience working with Abdel at Russ Darrow Toyota in West Bend. Abdel was kind, professional and extremely pleasant to work with. I would absolutely recommend to my friends and family!
Mar 22, 2026
We have purchased and leased many cars from Rissa Darrow.
We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future.
Jun 12, 2025
Everybody was very kind and professional.
Everybody was very kind and professional. I’m glad that I bought a car from Russ Darrow Toyota. Thank you!
Mar 28, 2025
I did not receive the car that I ordered.
I did not receive the car that I ordered. I was supposed to get black interior the car came with 2 tone gray. Our Salesman Abdel told me it doesn’t come in black anymore. That was a lie so he could sell the car. Silly me believed him what a mistake. In helping me set it up the electronic system he screwed everything up and I have been back twice. Will be the last time I deal with Russ Darrow.
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Jessica Zurn
Admin
Mar 01, 2019
Oil change
Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the future as they identified were caught early and fixed.
May 01, 2018
Amazing service!
I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and courteous! I would definitely recommend them to everyone I know!!!! So grateful! Thank you to everyone who helped me out!! So thankful!
Frymark Danielle
CASHIER
May 26, 2025
Professional and organizing good work ethic and very good
Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you
ellisha donath
Admin
Nov 24, 2021
Good service team.. I was very happy with everyone in the...
Good service team.. I was very happy with everyone in the dealership. They were on time and everything went smoothly.
Kim Van Ourkerk
Office Manager
Mar 21, 2025
Very friendly and a willingness to work with you trying
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota