Meet Our Staff
Management
Noah Luckiesh
General Sales Manager
Mark Bechler
Sales Manager
Mitch Darrow
General Manager
Jordan Seagren
Service Manager
Justin Gersonde
Sales Manager
Shane Bode
Used Car Director
Sales
Travis Schubert
Salesperson
Matthew Buettner
Salesperson
Heather Gagliano
Salesperson
Abdel Montoya-Ardon
Sales Consultant
Klinton Stoffel
Sales Consultant
Michael Wier
Sales Consultant
Ashton Anderson
Sales Consultant
Nick Losse
Sales Consultant
Neven Stojsavljevic
Sales Consultant
Kirsten Valverde
Sales Consultant
Service
Rob Martin
Service advisor
Abigail Lundberg
Service Advisor
Seth A Tearney
Service Advisor
Keith Mcginnis
Service Advisor
Nicholas Pastorelli
Service Advisor
JEREMIAH PFLUGER
SERVICE ADVISOR
Finance
Cole Lutz
Finance Manager
Janessa Rios
Finance Manager
Administration
Jessica Zurn
Admin
ellisha donath
Admin
Kim Van Ourkerk
Office Manager
Frymark Danielle
CASHIER
Brynn Solberg
CASHIER
Rod Winklepleck
Corporate Director of Sales
Parts
Ryan Knepprath
PARTS
Nick Inman
PARTS MANAGER
Brandon Vetter
parts
Travis Schubert
Salesperson
Mar 21, 2025
Very friendly and a willingness to work with you trying
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota
Feb 15, 2025
Easy to work with.
Easy to work with. Very fair and honest. Would definitely recommend using them and was pleasantly surprised.
Feb 10, 2025
Very honest and fair.
Very honest and fair. Very easy to work with. Thank You. Would go back and recommend to others.
Aug 03, 2023
Good guys.
Good guys. Travis was huge help with getting the car we were looking to purchase
Jul 11, 2023
Travis watched for the vehicle we wanted and contacted us
Travis watched for the vehicle we wanted and contacted us as soon as it was available.
Cole Lutz
Finance Manager
Apr 21, 2025
I drove here from Milwaukee, and I think it was worth
I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here.
Apr 16, 2025
Great communication!
Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others!
Jan 17, 2025
Matt was great to work with.
Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he was patient with me as I made a decision. Highly recommend!
Jun 03, 2024
Ralph was very attentive, answered all my questions
Ralph was very attentive, answered all my questions wonderfully. I did not feel any pressure to purchase a vehicle. They let me decide on my own. I would recommend.
Apr 27, 2024
Our salesperson Klayton was super helpful with vehicle
Our salesperson Klayton was super helpful with vehicle options, and actually drove back to our house to pick up a check.
Rob Martin
Service advisor
Apr 21, 2025
Experience was great as always.
Experience was great as always. Wait time was great. Rob did a great job with questions that I had.
Apr 06, 2025
Rob was very kind and understanding when we had to bring
Rob was very kind and understanding when we had to bring our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time.
Apr 04, 2025
Very helpful and accommodating.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
Mar 31, 2025
Great customer service.
Great customer service. The quality of work done on my vehicles has always been excellent.
Mar 28, 2025
Nice and cooperative staff, great service, I like it.
Nice and cooperative staff, great service, I like it. I would love to keep the relationship
Matthew Buettner
Salesperson
Apr 21, 2025
I drove here from Milwaukee, and I think it was worth
I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here.
Apr 16, 2025
Great communication!
Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others!
Mar 15, 2025
Nice people, efficient, fast and timely.
Nice people, efficient, fast and timely. Correspondence was good, knowledgeable and helpful. I wish I would of received hardcopy in addition to the quick drive. Left my insurance papers in glove and got pulled over on the way home. 😙😂 The vehicle was going to fast, somehow , maybe operator error. Fortunately only a warning was received 😀.
Mar 06, 2025
Matt and the rest of the Russ Darrow team were great to
Matt and the rest of the Russ Darrow team were great to work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definitely purchase from them again.
Feb 15, 2025
Chris G.
Chris G. was our tech. Great personality, excellent knowledge of our vehicle make & model. Made recommendations for future tasks based on his observations. Made us feel very comfortable with his work completed as requested. Looking forward to having Chris complete needed repairs as they come up in the future.
Heather Gagliano
Salesperson
Apr 18, 2025
Helpful and pleasant to work with.
Helpful and pleasant to work with. Everyone was ready to answer questions and all were friendly.
Mar 10, 2025
The dealership has a very nice and friendly staff.
The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!!
Jan 01, 2024
Was very easy and everyone was very helpful with the
Was very easy and everyone was very helpful with the whole experience Very friendly experience
Oct 27, 2023
Great service!
Great service! They went out of their way to make sure we were satisfied. Heather and Justin took real good care of us. I would definitely recommend this dealership to anyone. We were looking for a while and had been to other dealerships and some of them were real schmucks! Not Russ Darrow Toyota of West Bend!!
Sep 09, 2023
I had a very enjoyable experience purchasing my new car.
I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly.
Noah Luckiesh
General Sales Manager
Mar 04, 2025
We had an exceptional experience with Noah and Klinton!
We had an exceptional experience with Noah and Klinton! They were knowledgeable, friendly and straight to the point.
Feb 26, 2025
Always a friendly and helpful experience.
Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store!
Jun 10, 2023
I have purchased two vehicles at Russ Darrow Toyota of
I have purchased two vehicles at Russ Darrow Toyota of West Bend. The people are super friendly, curdious, knowledgeable, and most importantly always look out for my best interest. Not overly pushy and work with any obstacles to help me leave the lot with a smile on my face :) Thank you Eric Enders for selling me two amazing Toyotas from Russ Darrow Toyota of West Bend! This dealership has Gained my trust! I am now a lifer and will return for future vehicle purchases. Thank you! Heather Van Beek
Jul 26, 2022
Cole was the perfect sales agent to work with.
Cole was the perfect sales agent to work with. He was very knowledgeable and not at all pushy. Cole got me the very best deal on both my trade-in and my new Tundra. Noah, the GSM, was the nicest guy as well. He knew I was in a hurry so he stepped in and did the paperwork himself. I would wholeheartedly recommend Russ Darrow of West Bend.
Jul 06, 2022
The personnel are very accommodating and knowledgeable
The personnel are very accommodating and knowledgeable from the service department to Dan are sales expert , financing and the general manager Danny. Here they truly believe the customer comes first and do all they can to gain and retain your Buisness through their quality cars and great prices.No high pressure sales , just assistance in finding you the best fit for your needs. I have purchased many cars from them over the years and keep going back. Larry
Abigail Lundberg
Service Advisor
Apr 19, 2025
Everything was on time and the advisor knew his product
Everything was on time and the advisor knew his product and made good recommendations for future services.
Apr 13, 2025
Appointment went as scheduled.
Appointment went as scheduled. Shuttle service was easy to use and readily available. Thak you!
Apr 13, 2025
Hello, I have to say that at first I was not looking
Hello, I have to say that at first I was not looking forward to stopping at the dealership, but was very Pleased with the service and care that I received from Abigail.She was professional and friendly, told me the process and what to except moving forward. Everything was done in a timely manner. Very happy Thank you
Apr 11, 2025
Not very customer friendly and seems like your are
Not very customer friendly and seems like your are understaffed. They were so busy they didn't have time to explain information and not very friendly. Most likely I won't come back.
Apr 10, 2025
They were able to get me in quickly after an oil leak
They were able to get me in quickly after an oil leak where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake.
Mark Bechler
Sales Manager
Mar 30, 2025
Kind service and help - they could have given me more off
Kind service and help - they could have given me more off - Klinton made a special effort to come in for me
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Jan 17, 2025
Matt was great to work with.
Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he was patient with me as I made a decision. Highly recommend!
Aug 18, 2022
Everyone at the dealership was very efficient and
Everyone at the dealership was very efficient and answered all of my questions and concerns! They were very helpful and made the process smooth.
Seth A Tearney
Service Advisor
Apr 19, 2025
Great place!
Great place! Service is always great, I’ve never had any issues, pleasant and clean environment
Apr 19, 2025
Everything was on time and the advisor knew his product
Everything was on time and the advisor knew his product and made good recommendations for future services.
Apr 18, 2025
Expedient and efficient service.
Expedient and efficient service. The service writer was knowledgeable and answered all my questions. All employee interactions were friendly and positive.
Mar 31, 2025
Great customer service.
Great customer service. The quality of work done on my vehicles has always been excellent.
Mar 29, 2025
The employees are amazing and super friendly to work
The employees are amazing and super friendly to work with. I love the idea of the tracker.
Keith Mcginnis
Service Advisor
Apr 19, 2025
Great place!
Great place! Service is always great, I’ve never had any issues, pleasant and clean environment
Apr 16, 2025
Prompt service in spite of being heavily booked.
Prompt service in spite of being heavily booked. Seemed rushed, but satisfied with the service
Apr 10, 2025
Everything was taken care of properly and in a timely
Everything was taken care of properly and in a timely manner. Liked the video of them going over the car.
Apr 04, 2025
Very helpful and accommodating.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
Mar 27, 2025
I’ve been here a few times for oil changes and warranty
I’ve been here a few times for oil changes and warranty work. They have been great to deal with every single time!
Ryan Knepprath
PARTS
Apr 17, 2025
Quick, clean, and easy.
Quick, clean, and easy. I was able to get in and out in a short amount of time.
Apr 17, 2025
Excellent customer service.
Excellent customer service. Friendly and informative. Would recommend to a friend and will be back
Apr 13, 2025
Exemplary service, I do hope I used that word correctly,
Exemplary service, I do hope I used that word correctly, always a good time at Russ's place.
Apr 09, 2025
Good and do not send any more surveys Why seven more
Good and do not send any more surveys Why seven more words? I said enough
Apr 06, 2025
We have purchased three vehicles through Russ and have
We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful.
Nicholas Pastorelli
Service Advisor
Apr 19, 2025
A very clean, friendly dealership They keep good records
A very clean, friendly dealership They keep good records and are always on top of my service needs
Apr 10, 2025
They were able to get me in quickly after an oil leak
They were able to get me in quickly after an oil leak where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake.
Apr 06, 2025
We have purchased three vehicles through Russ and have
We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful.
Mar 28, 2025
Everyone was very friendly and seemed like a good team.
Everyone was very friendly and seemed like a good team. Multiple people ask if they could help me. The report on the condition of my service was very complete. Although one section of the video had a bad audio connection. (No one’s fault). I will be returning for future service.
Mar 21, 2025
They are friendly and efficient.
They are friendly and efficient. It is a positive environment that has helped solve several vehicle questions.
Janessa Rios
Finance Manager
Apr 19, 2025
Friendly staff & very knowledgeable about the vehicles.
Friendly staff & very knowledgeable about the vehicles. Patient with all my questions! Dan took away all my stress and was so helpful.
Apr 01, 2025
We had a good experience.
We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping for a car.
Apr 01, 2025
We had a good experience.
We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping for a car.
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
JEREMIAH PFLUGER
SERVICE ADVISOR
Apr 18, 2025
I world recommend this dealer.
I world recommend this dealer. Service was fast and efficient with clear explanation of what needed to be done.
Apr 13, 2025
Exemplary service, I do hope I used that word correctly,
Exemplary service, I do hope I used that word correctly, always a good time at Russ's place.
Apr 02, 2025
I found the service technician to be professional and
I found the service technician to be professional and knowledgeable. Straight -shooter son of a gun.
Mar 11, 2025
Scheduling was easy and I didn’t have to wait a long time
Scheduling was easy and I didn’t have to wait a long time to get my car in for service. They took care of everything in a timely manner
Mar 07, 2025
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend.
Mitch Darrow
General Manager
Apr 04, 2025
Very helpful and accommodating.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
Mar 21, 2025
Very friendly and a willingness to work with you trying
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota
Aug 23, 2018
Good experience
Interactions were pleasant and efficient. Salesman was well informed and answered all questions thoroughly. There was no pressure to purchase. Options were well explained. It was good to get it all done in one day.
Jul 19, 2018
Our first Toyota
We needed a car that was dependable with service nearby and with room to put a wheelchair. Family and friends thought a RAV4 would work. Buying it was seamless as the dealership was efficient, thoughtful and explained carefully each step along the way.
Jun 24, 2018
Very friendly, but very long
The sales representative is very polite, curtious, and understanding. However, we apparently got a paper work guy who needs to take typing lessons because that took forever. When it finally came time to sign, everything went quickly and easy. They also explained everything clearly. Thanks Russ Darrow Toyota Team
Jordan Seagren
Service Manager
Apr 04, 2025
Very helpful and accommodating.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
Feb 26, 2025
Always a friendly and helpful experience.
Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store!
Feb 15, 2025
The dealership was good about the initial repair however,
The dealership was good about the initial repair however, when it didn’t seem to fix the issue I was informed it must be an inherent problem. It seemed as though I had hit a dead end. I was able to record the issue I was having which they are now going to take another look at it. Fingers crossed they can figure it out.
Jan 15, 2025
Always courteous and friendly.
Always courteous and friendly. Concerned about your schedule in the event of a service emergency.
Nick Inman
PARTS MANAGER
Apr 04, 2025
Very helpful and accommodating.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
Mar 07, 2025
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend.
Feb 26, 2025
Always a friendly and helpful experience.
Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store!
Abdel Montoya-Ardon
Sales Consultant
Mar 28, 2025
I did not receive the car that I ordered.
I did not receive the car that I ordered. I was supposed to get black interior the car came with 2 tone gray. Our Salesman Abdel told me it doesn’t come in black anymore. That was a lie so he could sell the car. Silly me believed him what a mistake. In helping me set it up the electronic system he screwed everything up and I have been back twice. Will be the last time I deal with Russ Darrow.
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Mar 25, 2025
Our salesman was educated in the Rav 4 that we chose.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Klinton Stoffel
Sales Consultant
Mar 30, 2025
Kind service and help - they could have given me more off
Kind service and help - they could have given me more off - Klinton made a special effort to come in for me
Mar 29, 2025
The dealership and its employees are amazing!
The dealership and its employees are amazing! However Toyota’s answers to what is wrong with our vehicle is not acceptable.
Mar 04, 2025
We had an exceptional experience with Noah and Klinton!
We had an exceptional experience with Noah and Klinton! They were knowledgeable, friendly and straight to the point.
Justin Gersonde
Sales Manager
Feb 26, 2025
Always a friendly and helpful experience.
Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store!
Feb 10, 2025
Very honest and fair.
Very honest and fair. Very easy to work with. Thank You. Would go back and recommend to others.
Jessica Zurn
Admin
Mar 02, 2019
Oil change
Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the future as they identified were caught early and fixed.
May 01, 2018
Amazing service!
I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and courteous! I would definitely recommend them to everyone I know!!!! So grateful! Thank you to everyone who helped me out!! So thankful!
ellisha donath
Admin
Nov 24, 2021
Good service team.. I was very happy with everyone in the...
Good service team.. I was very happy with everyone in the dealership. They were on time and everything went smoothly.
Kim Van Ourkerk
Office Manager
Mar 21, 2025
Very friendly and a willingness to work with you trying
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota
Brandon Vetter
parts
Mar 21, 2025
Very friendly and a willingness to work with you trying
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota
Michael Wier
Sales Consultant
Mar 08, 2025
Less than truthful on most all points.
Less than truthful on most all points. Would not recommend, except to my worst enemy. Great, helpful salesperson who received little, if any, apparent support from sales management, finance or GM.