Customer Testimonials
Everything went as expected until I was walking out through the service lane/oil change bay. One of the oil change techs seemed to be frustrated about something and was hollering at another tech across the bay dropping the "F bomb" several times. This is a public place and extremely inappropriate.
They appropriately addressed the issue that I didn’t feel should be happening so soon after my recent service.
This is one of the best services that I have had in a long time Russ Darrow Toyota was patient informative reasonable in price and went above and beyond their service to me i truly appreciate it and I definitely will be going back.Thank you.
Quick, thorough, friendly and honest service.
All went smoothly and was in and out!
Everyone here is awesome and very kind. I Googled here for my cars.
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out.
Rob gave me an estimate for the job and the work was finished in timely fashion.
Brought car in for a simple oil change. Told me I needed a $4000. repair. Took it somewhere else to confirm. Told me it was a messy oil change and that the rear main seal was not leaking. Had to pay $68 to have the mess cleaned up.
Informative and easy to deal with Everything was explained and all questions were answered to my satisfaction
I brought in my car with a problem, Seth then went with me for a test drive to diagnose the sound we were hearing. Then set up with a mechanic to fix said problem. Everything went smoothly.
Always friendly and helpful, clean area and courteous staff made a good experience. Thank you
I have been dealing with Russ Darrow for about 12 years and not any bad situations, in both sales or service.
I appreciate the video of my vehicle. Gives me confidence that they are legit with work being done.
I had a great experience. Seth even added an emissions check to my order part way through my service visit.
Always a great experience! Service at Toyota Russ Darrow West Bend has always been exceptional! I trust their expertise and have appreciated their attention to detail.
No It was good. Started on time and quickly finished. Just did a good job!
Fast. Thorough. Professional I would recommend Russ Darrow to anyone who asks. I'll be back!
Great, a pleasant experience! I am a man of few words. What else can I say?
I needed to be in and out quickly. I was out in about 30 minutes. Very happy with the service given. Thankful for the 100,000 mile maintenance reminder!
I needed to be in and out quickly. I was out in about 30 minutes. Very happy with the service given. Thankful for the 100,000 mile maintenance reminder!
Fast, Friendly and efficient The experience was smooth start to finish all techs were friendly
Fast, Friendly and efficient The experience was smooth start to finish all techs were friendly
Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it. Heather is the reason why we will come back when it’s time to get a new vehicle again!!
Klinton was great to work with! Very friendly and prompt. Finance people also friendly and pleasant
Every thing went smoothly. Very friendly and efficient. Appreciated the phone call and text when done.
Did a test drive with the advisor. Was able to duplicate my concern however, tech and advisor were unable to duplicate.
Always get me in fast and efficiently great work done.every time. Service and sales team always pleasant and helpful.
Made my appointment online, showed up and got my Tundra in immediately. Expected the usual need to replace all filters and wipers etc…impressed that the video update indicated no need to replace anything but the oil and oil filter!
In for my Toyota's 10K service. Kimberly S was courteous and helpful answering my questions.
They did an incredible job! I was very happy with the work that was done and I will highly recommend to friends/family. Thanks again!
Very professional and understanding! Got me in and out fast! Michael was a super good worker and made the sign in process feel very easy!
I had repairs done to my vehicle and was then presented with a great offer from the dealership to purchase my vehicle. Cole took care of everything seamlessly and as always, has great customer rapport.
always the best service!
Russ Darrow has been hands down one of the best if not the best dealership I've had the privilege to work with. Always on top of their game and a pleasure to deal with.
Overall the concern and knowledge here is genuine. I am grateful to have these people to go to.
Matt was PHENOMENAL! From the moment I walked in, he was kind, courteous, and extremely helpful. Not pushy at all. We ran into some hurdles with my new vehicle but he went above and beyond to make sure I was taken care of from start to finish. I always dreaded going to car dealerships but now I have finally found one that the staff are very helpful and not pushy salespeople. I will definitely be a lifelong customer at Russ Darrow West Bend because of Matt and all the staff there. Thank you from the bottom of my heart!
I worked with Brandon Ritchey, and the entire process was seamless. He even picked me up from Hartford to bring me to the dealership. Would highly recommend
Working with Jeremiah in service was absolutely delightful. Very professional and communicative throughout the repair process.
So far the dealership is better than the one I used to Go to, would be nice if they could have car washes after service.
I had to leave the vehicle overnight because of some testing equipment going down, but that wasn't Kim's fault. It is nice you offer a shuttle service to and from home.
Service was preformed on schedule and the 2 man team made short work of the oil change and tire rotation. Great job.
Great service
Bought my first dealership car from this place ....best experience of professional dealership service and management I've had in my life time in general...thank you KLINTON STOFFEL THANK YOU MUCH FOR THE HELP AND GREAT TIME and thank you Troy and the entire Toyota russ darrow team for the support and effort and everything yous all done for me and my family.....I will recommend this team and Toyota dealership to all and to all go check out this awesome Toyota dealership with this incredible team of people and techs and car dealer .....TRIPLE A with 4 golden stars
I came for regular service and get some answers. Service was perfect. The answers very helping. the gentleman in charge very knowledgeable and friendly.
People here are always friendly and helpful. I always have a good experience at Russ Darrow.
They honored a coupon that expired in late February for my oil change that saved me a lot of money. They also completed recall work and everything was completed in a timely manner. I was sent a short video as they worked on my vehicle.
Paid off my truck early but Toyota financial services still took out my automatic payment even though it was supposed to be canceled. I couldn't talk to a real human trying to call Toyota financial services to get a refund so I called the dealership and the general manager conference called me with a human being at Toyota financial services and we got it all straightened out within a few minutes, after a very very very very severely frustrating time trying to deal with the AI at Toyota financial services. Proving once again the need for humans! Thank you ... Read More Google - Jun 25, 2026
Staff very professional.
Everyone did what they could to get me in the vehicle I wanted! Awesome experience!
Went for a tire rotation and oil change oil was leaking from the truck when we got it back and had to make another appointment everyone was helpful though
Ease in making my appointment with 'Nick' on a Friday and I was serviced by Kimberly on Monday and all went well including a detailed video update on my vehicle's work by the technician handling things. Can't say say enough good things about Russ Darrow Toyota of West Bend.
Had a great experience with Mason and his team. They did a great job pulling together the details and sale of our Highlander. A very good experience for sure!
The atmosphere and the people are amazing. Klinton on the sales floor made the car buying process easy and calm and was able to answer any questions we had and calm and worries we had. Love this place!
Everything about the process went smoothly. It was as stress free as buying a car can be.
Bought a RAV4 XLE Hybrid
My Dodge Ram was detailed at the Toyota dealership. They did a great job. This was because Jordan Seagren went above and beyond to correct a previous issue at the Dodge dealership across the road. Jordan is a rockstar!
Easy to communicate with, good customer service Great experience from start to pick up. Abdel was easy to work with and Janessa made the closing smooth and easy!!
I've worked with Jeremiah many times with my 2 RAV4s and he is always nice and helpful
Good service and price!
I had a super duper extra special great great great great great great buying experience.
No issues. Service writer was great. Work was done quickl
Excellent service! Great communication, would definitely recommend to family and friends. Will be looking to Russ Darrow when we are in the market for a new vehicle.
Quick and courteous service! Easy to arrange a visit.
Everyone is always polite, courteous, and respectful. Thank you for that. I miss the carwash.
Heather and Janessa were lovely to work with! I would absolutely buy from them again.
I always get my emissions tested here. Usually less than 5 minutes but it's 1st come 1st served for emissions test so it could be longer than 5 minutes.
Went to get an alignment for a leveling kit I installed and Nick was very courteous and made sure their technician was up to speed. They contacted me a couple times to ensure their alignment was within my preference which I appreciated. They also had quick service.
Our salesman Neven was great, professional And not pushy at all. There was not much back and forth negotiation which I appreciated. Janessa was also great, quick, to the point, and not pushy at all when closing the sale.
Abdel was fantastic to work with. He listened to all my questions and answered them clearly and concisely. He took the time to walk me through every single item on my checklist and provided all the information I needed. To top it off, I got a great price on the car and couldn’t be happier with my purchase!
Friendly sales staff. Answered all of my questions
Jeremiah helped get the correct parts for my scheduled Toyota recall, delivered the next day.
Excellent service, professional!!! Always welcomed with a positive attitude, fast service and answer all my questions!
The dealership was friendly and welcoming. One, two, three, four, five, six, seven, and eight.
Service was very good if the "fix" holds. Biggest complaint about the dealer is there is almost ever no new cars to view and drive. Color, models, etc. Other dealers along the street have many new cars to view and drive. But not Darrow Toyota. That's it.
On time and efficient service. I drive 250 mile per day for my commute to and from work. I want to make sure my vehicle is in good condition to make my commute reliable and worry free. I have been happy with the service I receive from the customer care team along with the technician who works and looks over my vehicle for any recommended services.
Great service polite explanation was provided service was fast I would recommend Russ Darrow Toyota
From start to finish, my car buying experience was absolutely fantastic! Noah and Matt were incredibly easy to get in touch with, responsive, and genuinely helpful every step of the way. They made our visit feel comfortable and stress-free, never pushy, and really took the time to understand exactly what we needed.
Cole in finance was just as great to work with—he made that part of the process smooth, straightforward, and easy to understand. He took the time to walk us through everything and made sure we felt confident in all the details.
What stood out most was how ... Read More DealerRater - Jun 11, 2026
I've had nothing but good experiences.
They did a great job for routine service and kept me informed as to the status of the work and when to expect completion of the work. I very much appreciated being able to use the shuttle service. Tina was great-friendly, a very safe driver.
It was kind of an emergency and they got me right in. They got the parts quickly and had it done the next day. The bill even came back less than quoted as it wasn't cheap. Now I want to know why both struts broke on a car with less than 90,000 miles.
Jeremiah was quite helpful and friendly. He was able to have a loaner van for me when he said he would.
Great salesman ship , great experience, kept me informed every step of the way and made sure the work was done quickly and correctly , completely transparent