Customer Testimonials
Two of 5 oil changes in the past three years resulted in drain plug not being tightened and oil all over my driveway when I returned home from dealership. Will not be returning in the future.
Service tech got grease on my seat during an oil change. I had to take work off because they were only able to clean it from 8-4 Monday through Friday and I work 40 minutes from the dealership. Once they got the stain out they couldn’t even bother to dry the seat. Had to drive 40 minutes to work with a wet seat. When I get back in my car after work there is a water stain on my seat which I have to attempt to get out on my own. Very dissatisfied.
Took way longer than what I was told
Very easy to schedule and kept me informed of service and updates throughout. Wonderful service!
Excellent service, friendly, transparent and easy to work with. Highly recommend! Knowledge staff and clean and friendly dealership
Had a nice experience with Noah. He led us through the process from being in transit, to purchase and out the door. Excellent RAV4 PHEV GL Sport
I purchased a new RAV4 from them. I know Toyota doesn't allow custom orders but they still got everything that I had wanted (specific interior & exterior colors and trim) in the promised time frame. Mason was my salesperson and was great, has even followed up with me to check in.
I’m grateful to Russ Darrow Toyota Team in West Bend for taking care of my Corolla’s CVT transmission drain and refill. The team answered my questions, used the correct service for my vehicle, and helped me feel confident about maintaining it for the long run. My car is driving well, and I’ve noticed a positive difference since the service. Thank you for your care, professionalism, and help getting this important maintenance done. I truly appreciate you and would happily recommend Toyota West Bend!
Rob helped explain everything I needed and everything that was done in a clear way that I could understand. His professionalism was excellent and I appreciate his expertise.
It was great 👍 Dan is a great person 👏 ❤️ 👍 thanks Dan
Initially, we had a very unpleasant and uncomfortable experience with one of the sales ladies, Heather, but then continued our process with Brandon. Brandon was professional, polite, patient and caring. Brandon knew that we were initially upset but treated us with respect like he would any other person. He did not go out of his way in order to please us instead he gave us an abundance of information, plenty of time to discuss privately and answered all of our questions. We appreciate greatly the short time that we spent with him. Brandon is not only an excellent salesman, but ... Read More Google - Oct 25, 2026
I needed recall repairs done. Rob (service dept.) was in constant communication and gave me frequent updates with my repairs. The parts needed arrived fast and repairs were done quickly. Got a loaner from them as well.
Easy scheduling and on time service Comfortable with everyone at the service since I have been working with them for years
Service was very fast and the cost was very affordable. However, I never saw the video review of my car.
Klinton Stoffelwas incredibly helpful and knowledgeable. He didn't pressure us, listened to our needs and wants, and remembered details from one communication to the next. He is very easy to work with and I'd recommend him to anyone looking for a new or used vehicle. (we came back twice!) Janessa Rios was very personable, could answer every question, didn't pressure us, and listened to our wants. We felt that she did everything she could to make our experience easy and affordable. (we happily worked with her again)
Jeremiah took care of me very well I would recommend him all the time
Vehicle in for a recall. Wires under the vehicle were covered to help prevent road salt corrosion. There was no charge to me.
The team worked very hard to get me where I had to be with my wants and affordability. And they did it in a timely manner.
Quick efficient service completed in the estimated time Oil change and tire rotation completed this time
Excellent service ?? Great service that was completed in a very timely manner and friendly people.
Very good ?? They were able to diagnose my car quickly and fix the issue.
She went far beyond to help us understand the features of the vehicle. She spent as much time as we needed to answer our concerns.
Car had hidden missing parts as well as undisclosed damage to rear of vehicle. Salesman dented car while installing license plates. Also had badly bent rear rim that should have been noticed during a safety inspection. I had to over a thousand for parts alone and more on labor. Also had water intrusion in rear hatch and 2 side marker lights didn't work.
Scheduled recall service appointment. On appointment day they did not have parts, failed to order the parts necessary
The service department here at this Russ Darrow-West Bend is the best! The complimentary video sent by Nicholas explaining the work that was performed and completed just hours after I dropped the vehicle off is earning marks. The service department is friendly and professional! Thanks again
Shuttle drivers are so nice!
It was for 100,000 mile maintenance. Some other things were caught and repaired as well. It took less time than expected!
Very nice experience working with this dealership. Ask for Mason, he was extremely knowledgeable and helpful.
I was looking to do an early termination of my RAV4 lease and the Sales Advisors at Russ Darrow Toyota walked me through the process and made it simple and quick. Thanks, Russ Darrow Toyota for being truly professional!
Just purchased my first-ever brand-new car from Russ Darrow Toyota! From start to finish, Drake was professional, on the ball, and made the entire process quick and easy. When it came time to review the numbers, there were no surprises or ridiculous dealer add ons like I’d seen elsewhere.
When I said, “Wow, no surprises here for once,” he responded, “Yeah, we run a pretty clean ship here.” His actions definitely backed that up.
Janessa in the finance department also deserves a shout out. She was extremely friendly, professional, and easy to work with. Not once throughout the entire ... Read More Google - Sep 30, 2026
The oil change went really quick while I was watching them do it the service people made it take over an hour which didn't set well with my wife
Outstanding service and care Easy to have service done Efficient and knowledgeable Available service hours good
Klinton is easy to talk to, honest, no pressure, is a great listener, and kind. We came back to him a month later to buy another vehicle without hesitation.
Just what I had hoped for and experienced with each visit. Rob is absolutely a Great Representative of Russ Darrow.
The person checking me in was friendly and made me aware of something that will save me money. The wait for my vehicle was fast.
Everything went well and work was completed in a timely manner. Very polite and friendly.
Phone schedule could have worked better. Unable to get recall fixed as discussed. Service center was nice. I appreciate the wifi, drinks, and tables available to work on
Been dealing with them for about 13 years or so and only had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue.
It was fine. Car was in for new tires. Would've been nice, however, to let us know of proposed $3,000 - $4,000 fix of struts and other minor issues before new tires were being mounted on a 130,000 mi. car so we could've considered the whole bill and decided whether or not to look for a replacement car before going through with a $1,100 tire replacement. It'll be ok, though, since we now have new, safe tires for the winter. It's just that we might've thought about spending all that money on a newer car instead of sinking it ... Read More DealerRater - Sep 15, 2026
Great and fast service Jordan was professional, kept me informed and happy with the result!
Completed items as requested/per recall. I have 1 open issue with the front air foil that i elected not to spend analysis fee.
Everyone is courteous and professional. I have no mire words I misspelled a word. I have no more words.
was on hold for 20 minutes
Repair was done quickly and at the stated price. Waiting room is comfortable and clean.
I would NEVER RECOMMEND ANYONE WASTE THEIR TIME GOING TO THE BAIT AND SWITCH CAPITAL OF CAR DEALERSHIPS I drove a hour and 15 minutes to test drive a car that had been sold the night before the sales their knew it was sold texted me in the morning with another car and never told me mine was sold when I was furious and spoke to the sales manager he supported the sales person with no real apology and finally I got Mitch Darrow involved he said he'd help me out and find a car agreeing the service was unacceptable ... Read More Yelp - Aug 26, 2026
After 5 days of communication I drove 1.25 hours to test drive a car I got there to be told the car was sold the day before the sales person knew because he texted me a video of a new car that morning but failed to tell me mine was sold he was unapologetic I contacted his manager and he was unapologetic I reached out to the owner Mitch Darrow who was in agreement with me that the service was unacceptable this bait and switch technique and said he would find a car for me and did not
NEVER TRUST A BAIT ... Read More DealerRater - Aug 26, 2026
Went in for regular maintenance on my vehicle. Staff was very friendly and the work was done as described.
The service counter was on top of things and let me know when service was done.
Scheduling easy, everyone very helpful Gave them a time we needed the car back. They made it happen
Very poor customer service got my car back after 2 months with 5 miles until empty when I dropped it with a full tank. Tire sensor out and they didn't even know. Had to leave it an extra day. Trunk still has issues that were said to be fixed but I will not be back I will take it to somewhere else.
I was 10 minutes late, he was super nice & went through what the appointment was for - I asked if I could also get wiper blades. He said no problem & gave me the cost breakdown of everything. The gentleman who was going to be doing the recall was there & explained the process and how long it would take. Everything was done a half hour earlier & was perfect. The only better would have been if they vacumned out my car - lol
Will not stop spam calling me this is insane.
I recently brought my 2017 Toyota Corolla to Russ Darrow Toyota on August 4th, 2026, for a diagnostic check. I left Russ Darrow with more questions than confidence. The initial concern regarding my vehicle was loose handling and it felt like it was pulling to the left. I requested a diagnostic of the suspension, alignment, and brakes to be checked. My appointment was at 11:00 AM and I received a call at 1:13 PM that the vehicle had been fixed and was ready for pick up. I was provided with an invoice for the following services: 1. Diagnosis / Inspection Front Brakes 2. Perform Front Brake Service 3. ... Read More Yelp - Aug 5, 2026
I recently brought my 2017 Toyota Corolla to Russ Darrow Toyota on August 4th, 2026, for a diagnostic check. I left Russ Darrow with more questions than confidence. The initial concern regarding my vehicle was loose handling and it felt like it was pulling to the left. I requested a diagnostic of the suspension, alignment, and brakes to be checked. My appointment was at 11:00 AM and I received a call at 1:13 PM that the vehicle had been fixed and was ready for pick up.
I was provided with an invoice for the following services:
1. Diagnosis / Inspection Front Brakes
2. Perform Front Brake Service
3. ... Read More Google - Aug 5, 2026
My experience at Russ Darrow Toyota West Bend was far from exceptional. Dropped my truck off on a Wednesday afternoon to be looked at Thursday due to abnormal downshifting. Called Thursday morning to talk with Kim about doing a goodwill inspection on my transmission due to TSB that was issued for my truck. They granted it. Called Thursday night and was told they are "still looking at it". My right mind told me it was never even looked at. Come Friday morning I got a call that they inspected it and found nothing wrong. I then asked them ... Read More Google - Aug 1, 2026
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out.
Rob gave me an estimate for the job and the work was finished in timely fashion.
Brought car in for a simple oil change. Told me I needed a $4000. repair. Took it somewhere else to confirm. Told me it was a messy oil change and that the rear main seal was not leaking. Had to pay $68 to have the mess cleaned up.
Informative and easy to deal with Everything was explained and all questions were answered to my satisfaction
I brought in my car with a problem, Seth then went with me for a test drive to diagnose the sound we were hearing. Then set up with a mechanic to fix said problem. Everything went smoothly.
Always friendly and helpful, clean area and courteous staff made a good experience. Thank you
We sold my mom’s car back to the same sales person who she bought it from. I found it very disturbing that we left the car and the title and we didn’t get a check for the purchase. We were told we would hopefully get it by Wednesday and if not let them know. I feel it’s VERY unprofessional not to give us a check at the time of the purchase. I shouldn’t have to spend time on potentially trying to figure out why we didn’t get the check. No real explanation either. Perhaps we ... Read More Google - Jul 27, 2026
I have been dealing with Russ Darrow for about 12 years and not any bad situations, in both sales or service.
After my car overheated I needed to have my car towed somewhere it could be repaired. I chose Russ Darrow Toyota. My first mistake was not asking the price it would cost to have them look at my car. I had the code my car was showing which showed it was a water pump issue. I was told they need to run their own diagnostic costing $241 dollars after I already had it towed there. I should have realized there the repair was not going to be cheap. I was contacted the next day and told it was in fact the ... Read More Google - Jul 25, 2026
I had a great experience. Seth even added an emissions check to my order part way through my service visit.
Always a great experience! Service at Toyota Russ Darrow West Bend has always been exceptional! I trust their expertise and have appreciated their attention to detail.
No It was good. Started on time and quickly finished. Just did a good job!
Fast. Thorough. Professional I would recommend Russ Darrow to anyone who asks. I'll be back!
Great, a pleasant experience! I am a man of few words. What else can I say?
I needed to be in and out quickly. I was out in about 30 minutes. Very happy with the service given. Thankful for the 100,000 mile maintenance reminder!
Fast, Friendly and efficient The experience was smooth start to finish all techs were friendly
Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it. Heather is the reason why we will come back when it’s time to get a new vehicle again!!
Klinton was great to work with! Very friendly and prompt. Finance people also friendly and pleasant
Every thing went smoothly. Very friendly and efficient. Appreciated the phone call and text when done.
Did a test drive with the advisor. Was able to duplicate my concern however, tech and advisor were unable to duplicate.
Always get me in fast and efficiently great work done.every time. Service and sales team always pleasant and helpful.
Made my appointment online, showed up and got my Tundra in immediately. Expected the usual need to replace all filters and wipers etc…impressed that the video update indicated no need to replace anything but the oil and oil filter!
In for my Toyota's 10K service. Kimberly S was courteous and helpful answering my questions.
Very professional and understanding! Got me in and out fast! Michael was a super good worker and made the sign in process feel very easy!
I had repairs done to my vehicle and was then presented with a great offer from the dealership to purchase my vehicle. Cole took care of everything seamlessly and as always, has great customer rapport.
Went in to get an oil change and tire rotation. Since I first purchased this jeep Wagoneer, the auto door locks had not worked. It also randomly changes from English to Italian. This is not only a safety feature that I don’t have but also a waste of time as I have to change my settings often. I was under the impression that when the new update comes out that would fix the bug that was pushed out by a different update, that I would get this update installed on my vehicle so I had all my features back. ... Read More Google - Jul 15, 2026
Russ Darrow has been hands down one of the best if not the best dealership I've had the privilege to work with. Always on top of their game and a pleasure to deal with.
Overall the concern and knowledge here is genuine. I am grateful to have these people to go to.
So far the dealership is better than the one I used to Go to, would be nice if they could have car washes after service.
I had to leave the vehicle overnight because of some testing equipment going down, but that wasn't Kim's fault. It is nice you offer a shuttle service to and from home.
Service was preformed on schedule and the 2 man team made short work of the oil change and tire rotation. Great job.
People here are always friendly and helpful. I always have a good experience at Russ Darrow.
Horrible customer service. Tried to sell me an $800 part that I did not need. Said the car would be unsafe to drive without it and that was also false.
Everyone did what they could to get me in the vehicle I wanted! Awesome experience!
Ease in making my appointment with 'Nick' on a Friday and I was serviced by Kimberly on Monday and all went well including a detailed video update on my vehicle's work by the technician handling things. Can't say say enough good things about Russ Darrow Toyota of West Bend.
Everything about the process went smoothly. It was as stress free as buying a car can be.