Customer Testimonials
Very nice people. They kept me up to date with what was going on. They even checked tires, brakes and fluids to see if ok.
They promptly scheduled our appointment. They did the work we asked for without trying to sell us anything that was unnecessary. The work was completed in a timely fashion and at a reasonable cost.
Service department is excellent,went in for oil change and tire rotation and was out in 30 minutes. Staff is very professional and thorough.
Service department was especially helpful and patient with all our questions and concerns. Well worth the 45 minute drive!
Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle.
I am extremely satisfied with the service I received. They got the vehicle that I wanted to see there from another one, checked it out, & worked with me to get the financing done. Will always recommend & continue my business there!
Great experience. Friendly service and everything completed as requested. Would highly recommend Russ Darrow for service.
Don't ever buy vehicle from this dealership they are horrible. We had 1 small problem with our new vehicle that had to get fixed they screwed it up and it turned into 4 problems.
They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All were very friendly. They also offered a ride to my home and back to the dealership since this would take most of the day.
A good friend recommended Dan Domast to me when I told her I was looking for a used car. I almost didn't follow through because I didn't think I'd get the best deal at a dealership, but I met Dan and he proved me wrong. He is the best! He matched me up with exactly what I was looking for. l've been thanking my lucky stars ever since. Best experience ever purchasing a car. I cannot say enough good things about Dan or anyone else I met at Russ Darrow Toyota in West Bend. Not just 5 ... Read More Facebook - Jul 6, 2025
These three stars go to Heather, the sales lady that was willing to work with me on finding the right vehicle in my price range. The two stars that I didn't give them was for their inventory that all three Darrows had. One was dirty and had a very strong cigarette stench, while another was like they didn't bother to clean it up or check it out after someone traded it in. YET, they were still posted online for sale. I went elsewhere.
Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied.
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard.
Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay.
Great experience buying my 2025 Tundra from Russ Darrow Toyota. Noah was honest and easy to work with - no games, no pressure. Heather kept everything organized and smooth from start to finish. Fair deal, great communication, and real professionalism. Highly recommend this team - I’ll be sending friends their way for sure.
All very friendly, didn't try to upsell or anything like that. Made a very fair trade in value for my vehicle.
My first visit to this dealership, and I was impressed with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to this dealership.
They did a great job of diagnosing what was wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong.
Klinton & Cole were great to work with and helped us with the purchase of our new 2025 Sienna
Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i made online. Later, i received another text reminder for the non-existent appt..
They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous.
They are very friendly and accommodating. We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were done about 15 minutes from scheduled time. Bring from out of town, appreciated the hospitality.
Friendly and helpful, and Knowledgeable service advisor, Nick. Quick service.
Ryan is nice. He’s very helpful. It’s just too bad. He never recognizes me for the few times that I’ve dealt with him.
I actually had Seth mostly and he was WONDERFUL I was stressed and he was respectful and helpful. I will return for any upcoming work in the future
Clean and friendly Not the most knowledgeable sales staff. Finance was totally on top of game.
The level of service is unmatched! This is only my second time here, yet they treat me as if I've been coming here for years.
Good people skills and able to handle the job efficiently and effectively. Thank you for helping me with my issues and helping me what certain alarms mean.
Very professional and quick! I love the new feature of watching my vehicle being worked on!
Worked with me to get the best financing available and make sure service options are available in my area.
Good people good service timely and attentive to details best customer service I have ever had
Klinton did an amazing job on servicing us through the whole process of purchasing our new vehicle. He was very knowledgeable about all the options, vehicle performance and warranties Etc. Highly recommend reaching out to him for your next new vehicle. Thank you for making this a seamless process.
Neven was great and we had a positive experience. The buying process was relatively painless.
Excellent service and repair for warranty covered door problem,!
Oil change and tire rotation was so fast and efficient. Helplful service desk. Nice waiting aea
Went above and beyond to help us out in the service area. Whole dealership was so helpful.
I was very impressed with the service I received. And my car was ready ontime
I recently bought a used car from Russ Darrow Toyota. The transaction was smooth and they quickly supplied me with a second key fob.
I was only there 2 times, but had more phone calls. Was apologized to numerous times for their "poor internet." Seems a business should make answering questions more expedient by upgrading their internet. I did not feel Neven listened or communicated well.
Good service and I liked the video report. Nick was very helpful and talked through the report
Friendly, knowledgeable and courteous. Explain to the customer the work that has been done. Make sure you are satisfied with the results.
Very efficient - my car was done much quicker than with other dealerships. Abby was very helpful and knowledgeable.
It was quick and easy to schedule a last minute appointment, and the customer service was outstanding in the service department.
Excellent
I wasn't expecting work to be done on the antennae without first talking to me. I was charged $100 labor to no outcome other than come back and spend another $400 with us
Keith was great & got me in right away to replace the rocker panel clips that were broke during my tire installation
Jeremiah was great! I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel
Jeremiah was helpful in describing and assessing the service needs of our vehicle. Also, he was friendly and professional.
Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the first time and he is very polite and has a calm and friendly demeanor.
Nick was prompt, thorough and very pleasant to work with. He is a great service rep.!
I was very happy with the dealership and car purchased. Everyone was in a cheerful disposition, the sales representative and Financial Advisor were very nice people to work with. I’d give this dealership 5 Stars.
Everybody was very kind and professional. I’m glad that I bought a car from Russ Darrow Toyota. Thank you!
Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service.
Keith the service advisor was pleasant and kept me up to date with the progress of service. Presented mileage based service recommendations with no sales pressure. He was helpful with having access to vehicle history and could see what services had be performed already. He was professional and courteous.
Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi
It was very good. I like the video they send of the car. The people were very nice.
Will continue to use Darrow Toyota , not pushy and done on prompt time, didn't over sell, appreciate that.
Very efficient and everything done in a timely manner. I was kept abreast of all costs.
It was very good and fast at good price I was in and out in no time
Very professional dealership in all departments. We had the pleasure of purchasing our new Rav4 with the assistance of two Pros, Danny Shutts and Dan Domask. They both made a very enjoyable experience. We highly recommend both of them!!!
Great experience all around! Our Sales Consultant, Heather was very helpful and thorough throughout the whole process. Highly recommend!
Just went in for a simple tire rotation / oil change. The crew seemed to be quick and efficient and the adviser had all the information I needed.
Polite and friendly service. Nail in tire found. They should have found it last time I was in for a rotation at 5,000 miles. I told them the pressure was low then and called after I got home. I was told to add air.
This dealership’s process of getting a car was quick and simple and awesome service.
I have my 2016 Toyota serviced here so I was looking for a place to have my Ford Explorer serviced due to losing my trust at the Ford dealership I had been dealing with. Had stopped in last week and talked to Keith and have not been disappointed for one second. We discussed my issue and brought the vehicle in was treated extremely well and feel I made the right move. Thank you
Great for doing business over the phone. Janessa was very patient with me with some mind changing and lots of ? I have nothing but compliments
Very friendly and had my recall work done on my Toyota RAV4 in 30 minutes
They failed to find the problem. There was no charge, so that is fair. But when I took the car back, the problem showed up again the next day when I was driving. Considering, the problem is a brake system failure, it is difficult to give a positive review.
You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filter myself and change. Is it not enough that I’m buying the overpriced filter from you? This will be the last time I come by you for service
Great response time, able to buy a car in under 3 hours (includes test drive).
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection.
Polite, efficient, worked me in when I was able to come there, work done in time they predicted
service was good. Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks!
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction.
drove an hour and 20 minutes to test drive a vehicle, the 1 i wanted to drive was inside the show room, they got it outside soon as they could, and i end up buying that one, couple days later, very friendly, answered every question.
W Quick and friendly service. Will go back again. Have a great and blessed day .
Toyota care service was done quickly. They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle still do not show up in our account. I was told it takes awhile
My work was finished quickly. Abigail did a great job explaining the data I received. And the coffee was gooood, ha!
The whole process of buying a car was simple. No pressure to buy anything I didn’t want.
Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you
Great service, quick, and clear update on the overall health of my vehicle! Would definitely go back
When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove box. I contacted Heather Gagliano in sales and the parts department, asking for a replacement vinyl case. It's now been about three weeks and I haven't heard anything about getting a vinyl case for my owner manuals.
Nice to work with No Everything went fine and I am done with the this now
I have my vehicle regularly maintenanced here always friendly and supportive staff. Highly recommend buying a car from them
Fast polite, a video showing the work they've done.
Klinton was helpful and knowledgeable he was great at educating on all options. He kept me updated regularly without being overly aggressive
Very friendly staff and quick service.
Quick, clear and thorough, well done! Nothing to improve on in my eyes. Thank you!
Neven was fantastic in making the whole process as smooth as possible. Very happy with my purchase!
Great service as usual.
Work done quickly and charge was reasonable
Russ Darrow Toyota has always been a reliable dealership when we have had automotive needs.
My oil change and tire rotation were done in 20 minutes. Staff was ver friendly
How come a 20 second recall takes one hour? It's a recall for a new hitch cover that comes off in 3 seconds. It takes one hour to put the new one on
Rob Martin was tremendous. He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment because of the issue and resolved it to my satisfaction.
They got me in same day and took care of the issue in a short time.