Customer Testimonials
We worked with Klinton and Matt to purchase our new Tundra and they couldn’t have been more helpful. They truly went above and beyond with their information and videos of the truck. We highly recommend Russ Darrow and this sales staff!!
Experience was great as always. Wait time was great. Rob did a great job with questions that I had.
I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here.
Friendly staff & very knowledgeable about the vehicles. Patient with all my questions! Dan took away all my stress and was so helpful.
A very clean, friendly dealership They keep good records and are always on top of my service needs
Everything was on time and the advisor knew his product and made good recommendations for future services.
Great place! Service is always great, I’ve never had any issues, pleasant and clean environment
Expedient and efficient service. The service writer was knowledgeable and answered all my questions. All employee interactions were friendly and positive.
Helpful and pleasant to work with. Everyone was ready to answer questions and all were friendly.
I world recommend this dealer. Service was fast and efficient with clear explanation of what needed to be done.
Quick, clean, and easy. I was able to get in and out in a short amount of time.
Excellent customer service. Friendly and informative. Would recommend to a friend and will be back
Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others!
Prompt service in spite of being heavily booked. Seemed rushed, but satisfied with the service
Ok but did not repair a couple things I pointed out Will take it back and review those items
Hello, I have to say that at first I was not looking forward to stopping at the dealership, but was very Pleased with the service and care that I received from Abigail.She was professional and friendly, told me the process and what to except moving forward. Everything was done in a timely manner. Very happy Thank you
Exemplary service, I do hope I used that word correctly, always a good time at Russ's place.
Appointment went as scheduled. Shuttle service was easy to use and readily available. Thak you!
Abdel is our favorite salesman!
Not very customer friendly and seems like your are understaffed. They were so busy they didn't have time to explain information and not very friendly. Most likely I won't come back.
Very professional and helpful staff. Klinton helped me get the best deal.
Everything was taken care of properly and in a timely manner. Liked the video of them going over the car.
They were able to get me in quickly after an oil leak where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake.
Good and do not send any more surveys Why seven more words? I said enough
The dealer did not fix the issues on my brand new camry. They basically told me that all new camrys have squiling noise in the driver seat and crancking noises coming from the rear end of my car which is not true.
We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful.
Rob was very kind and understanding when we had to bring our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time.
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work.
I found the service technician to be professional and knowledgeable. Straight -shooter son of a gun.
We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping for a car.
We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping for a car.
Great customer service. The quality of work done on my vehicles has always been excellent.
Kind service and help - they could have given me more off - Klinton made a special effort to come in for me
Darrow's ease of scheduling service and attention to detail truly makes them an industry leader
The dealership and its employees are amazing! However Toyota’s answers to what is wrong with our vehicle is not acceptable.
The employees are amazing and super friendly to work with. I love the idea of the tracker.
Everyone was very friendly and seemed like a good team. Multiple people ask if they could help me. The report on the condition of my service was very complete. Although one section of the video had a bad audio connection. (No one’s fault). I will be returning for future service.
I did not receive the car that I ordered. I was supposed to get black interior the car came with 2 tone gray. Our Salesman Abdel told me it doesn’t come in black anymore. That was a lie so he could sell the car. Silly me believed him what a mistake. In helping me set it up the electronic system he screwed everything up and I have been back twice. Will be the last time I deal with Russ Darrow.
Nice and cooperative staff, great service, I like it. I would love to keep the relationship
Wonderful experience. Don't have time right now. But I always go there. I'll see you next time.
I’ve been here a few times for oil changes and warranty work. They have been great to deal with every single time!
Everything was efficient and went smoothly. I was consulted on an air filter replacement. Thank you for a smooth checkup!
Abby is among the best representatives that I’ve worked with at your shop.She is professional, competent and honest. She explains all the work being done,and makes you feel like Russ Darrow cares about their customers. You folks are fortunate to have her working on your behalf.
Pleasant greeting!! Worked fast and explained everything to me. Fast service. Very pleased with them
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Our salesman was educated in the Rav 4 that we chose. He was great to deal with.
Outstanding service and my vehicle was completed sooner than promised. Everyone was very friendly. I would give more stars if available.
The problems were diagnosed promptly. A door handle was broken in the course of doing the work. They fixed the handle for free. All repairs done promptly.
It was an oil change i went in for this past week. All went really well.
My experience was enjoyable. Abigail was amazing and very professional. I have never had any issues when working with the Service Department
Knows her stuff. Everything done on time and correctly. Like the service at Darrow. Will go back.
Very efficient and right on time. Everyone was fine and reasonably quick. Pleasant experience and good
They are friendly and efficient. It is a positive environment that has helped solve several vehicle questions.
Bought my car 4 months ago, even bought the warranty your people offered me. My screen on a 2019 Subaru legacy is delaminating rendering it partially operational, conveniently it’s not covered by warranty but they can fix it for $2,000 out of pocket plus labor. I’ve had better customer service buying vehicles on Facebook marketplace. Thanks
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota
Getting an appointment was easy. Nick went over everything that was going to happen. I received a video of my car being serviced.
Always reliable and efficient. I am very comfortable having the Russ Darrow Team help me.
Keith was vary professional as always. Everything was done in timely manner and he explained condition repot for my car.
Nice people, efficient, fast and timely. Correspondence was good, knowledgeable and helpful. I wish I would of received hardcopy in addition to the quick drive. Left my insurance papers in glove and got pulled over on the way home. 😙😂 The vehicle was going to fast, somehow , maybe operator error. Fortunately only a warning was received 😀.
Had efficient, good service on my Prius. Nice, knowledgeable staff. Second time there… very positive experience!
Managed very well. Left sheboygan dealership because it's poorly run. The service in West bend is what it should be. I'm sure more people will be coming frim the sheboygan area. Keep up the good work.
Easy to make an appt, sometimes next day. Easy to get to. Entrance marked: visible from driveway entrance. Friendly knowledgeable staff. Historical records track notes from previous visits. Clean comfortable waiting area w natural light. Window sticker reminds me of next service. Treated w respect: much appreciated 👏
My visit was great! My car is in good hands there. Everyone is pleasant and helpful! Thank you Toyota!
Scheduling was easy and I didn’t have to wait a long time to get my car in for service. They took care of everything in a timely manner
Got me in & out in a timely fashion & they were very courteous. I was able to make another appointment to take care of recalls at the same time.
The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!!
I was at Heiser Toyota before moving to this area, and Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my car. I think he could tell he was upsetting me because he warmed up by the end of the conversation, but if Heiser was closer I would continue using them as I’ve had nothing but friendly experiences there. I also think its absurd they charge a 3% fee on credit card transactions?! You mean to tell me I’m ...
This dealers employees are always very nice and friendly. I will be bringing my car here for service.
Less than truthful on most all points. Would not recommend, except to my worst enemy. Great, helpful salesperson who received little, if any, apparent support from sales management, finance or GM.
Kelth is a great guy. I met him for the first time and liked i.
Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend.
Has a great Service Visit with the install of 4 New Tires along with a Wheel Alignment - Keith did a Great Job Quoting , Scheduling , and Completing the Project - I will definitely be back for Future Service Visits !
Rob was very helpful and gave me some good information. Russ Darrow service department was courteous for all the employees I encountered.
Matt and the rest of the Russ Darrow team were great to work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definitely purchase from them again.
LOVE how nice and helpful the service department is. I like the video they sent showing their servicing my vehicle.
I find the dealership very friendly and experienced. I like how they explain everything as to what they found andhow they are going to fix it.
We had an exceptional experience with Noah and Klinton! They were knowledgeable, friendly and straight to the point.
Efficient and provided detailed overview of my purchase and what will be needed later on for my vehicle.
The people I interacted with at this dealership were experienced and concerned. The location is well lighted and convenient.
This time was no exception the service department did not disappoint. The customer service was outstanding, Nick was extremely professional and the video they send to go through the inspection is just awesome.
They were able to make the sale of my choice happen, dream come true after waiting patiently so long to get in the truck I've been so long wanting! Great salesman an finance people! Thank you agian Russ Darrow Toyota!
No car wash or any snacks
I received Prompt service. It was easy to schedule an appointment. Friendly staff met and explained service to me.
They were very friendly. They were very polite courteous respectful.
Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store!
Pleasant service, people greeting you when you walk through the door. Seth, the service coordinator, was very helpful and explained the process with me.
Very satisfied. Appreciate all the assistance that was given and the quality of work. Been going here for years
All are cordial and knowledgeable regarding Toyota products. People are friendly and answered all questions
Car buying process was the smoothest I have ever experienced. It helped that we new exactly what we wanted and with that, there was no pressure or steering us towards something else. Staff is very helpful and if I'm in the market in the future, Russ Darrow will get et my call first.
The car sales man Abdul was very kind and helpful in finding the perfect vehicle for me. The finance manager was very helpful and patient with me in explaining the details of financing the vehicle of choice. And finally, the closer of said deal, Janessa Rios was positive and upbeat. Janessa made the closing process as smooth as one could ask for. The team was phenomenal and I would recommend this dealership in a heartbeat.
Russ Darrow Toyota of West Bend is my only stop for cars since 1994. The best selection, best price and best service. Fantastic Price! My family members and I will only purchase from this dealership. We also have all of our regular service completed here. The service center and the people (Seth!) are the best around. They don't push unnecessary service and always make you feel comfortable with any discussion regarding available services. As a single woman, that is sincerely appreciated. This is a 'No Worries, No Hassel,' dealership on all accounts from trade in, to purchase, to service.
I was happy that I could get my vehicle in quickly to make sure everything was in order.
Russ Darrow Toyota has a kind, knowledgeable service advisor. The dealership helped me get back on the road with minimum stress.