Welcome to Russ Darrow West Bend Toyota

Always reliable and efficient. I am very comfortable having the Russ Darrow Team help me.

Scheduling the appointment was easy. They reviewed all the service to be completed and an upfront estimate. Service was completed in a good time and I was supplied with a video of the work done.

Keith was vary professional as always. Everything was done in timely manner and he explained condition repot for my car.

Friendly, knowledgeable service advisors. Appointment was completed ahead of estimate time.

Nice people, efficient, fast and timely. Correspondence was good, knowledgeable and helpful. I wish I would of received hardcopy in addition to the quick drive. Left my insurance papers in glove and got pulled over on the way home. 😙😂 The vehicle was going to fast, somehow , maybe operator error. Fortunately only a warning was received 😀.

Had efficient, good service on my Prius. Nice, knowledgeable staff. Second time there… very positive experience!

Managed very well. Left sheboygan dealership because it's poorly run. The service in West bend is what it should be. I'm sure more people will be coming frim the sheboygan area. Keep up the good work.

Easy to make an appt, sometimes next day. Easy to get to. Entrance marked: visible from driveway entrance. Friendly knowledgeable staff. Historical records track notes from previous visits. Clean comfortable waiting area w natural light. Window sticker reminds me of next service. Treated w respect: much appreciated 👏

My visit was great! My car is in good hands there. Everyone is pleasant and helpful! Thank you Toyota!

Scheduling was easy and I didn’t have to wait a long time to get my car in for service. They took care of everything in a timely manner

Got me in & out in a timely fashion & they were very courteous. I was able to make another appointment to take care of recalls at the same time.

The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!!

I was at Heiser Toyota before moving to this area, and Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my car. I think he could tell he was upsetting me because he warmed up by the end of the conversation, but if Heiser was closer I would continue using them as I’ve had nothing but friendly experiences there. I also think its absurd they charge a 3% fee on credit card transactions?! You mean to tell me I’m getting thousands of dollars worth of service with you, and you’re going to charge me an extra 3%… neither Heiser or Wilde (both Toyota dealers Ive used in the past) charge extra because you use a credit card.

This dealers employees are always very nice and friendly. I will be bringing my car here for service.

Less than truthful on most all points. Would not recommend, except to my worst enemy. Great, helpful salesperson who received little, if any, apparent support from sales management, finance or GM.

Kelth is a great guy. I met him for the first time and liked i.

Everything was done well from start to finish.

Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend.

Has a great Service Visit with the install of 4 New Tires along with a Wheel Alignment - Keith did a Great Job Quoting , Scheduling , and Completing the Project - I will definitely be back for Future Service Visits !

Rob was very helpful and gave me some good information. Russ Darrow service department was courteous for all the employees I encountered.

Matt and the rest of the Russ Darrow team were great to work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definitely purchase from them again.

LOVE how nice and helpful the service department is. I like the video they sent showing their servicing my vehicle.

Russ Darrow always treats me well.

I find the dealership very friendly and experienced. I like how they explain everything as to what they found andhow they are going to fix it.

We had an exceptional experience with Noah and Klinton! They were knowledgeable, friendly and straight to the point.